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Faab Ceramic Return Policy:
We value your satisfaction at Faab Ceramic and aim to provide a hassle-free return experience if you’re not entirely pleased with your purchase. Our return policy is designed to be fair and transparent, ensuring that you can shop with confidence. Below are the key aspects of our return policy:
1. Eligibility for Returns:
- Items eligible for returns are those that are unused, in their original condition, and with all original tags and packaging intact.
2. Return Timeframe:
- Please initiate a return within 7 days from the date of receiving your order. This timeframe ensures that your request falls within our return policy guidelines.
3. Return Process:
- To initiate a return, please contact our customer support team through [contact information]. Provide relevant details, including your order number, item(s) to be returned, and the reason for the return.
4. Inspection and Approval:
- Once we receive your return request, our team will inspect the returned items to ensure they meet the eligibility criteria. Approval for the return will be communicated to you.
5. Refund or Exchange:
- Upon approval, you can choose between a refund or an exchange for eligible items. Refunds will be processed to the original payment method.
6. Return Shipping:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for your return.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs.
8. Non-Returnable Items:
- Certain items, such as personalized or customized products, may be non-returnable unless they are damaged or defective.
9. Refund Processing Time:
- Refunds will be processed within 7 days of receiving the returned items. The processing time may vary depending on your original payment method.
10. Contact Information:
- For any inquiries or assistance regarding returns, please contact our customer support team at [contact information].
Faab Ceramic is committed to making your shopping experience enjoyable and risk-free. We appreciate your understanding and cooperation with our return policy, and we are here to assist you throughout the process. Thank you for choosing Faab Ceramic!
